Troubleshooting Tips

Are you having trouble installing your new RAM?

If you are having issues installing or running your new computer memory, it is probably an easy fix. Most of the time, when customers have trouble with their new memory, we find their problems can be easily solved by one of the following solutions:

Plug it in. Please double-check and make sure all your power cords are plugged in to your computer and to the outlet - it wouldn't be the first time, trust us!

Flip it. Memory is only designed to go in one way. If the notches don't line up, it's not installed correctly. Try flipping it over and matching the notches up.

Press harder. Make sure the notches on your module are lined up with the keys in the slot, and then press down firmly. Don't be afraid that you are going to break it. It can sometimes take 20 to 30 pounds of pressure to install a module. The clips on the side of the module should snap into place on their own. If you have to move the clips into place by hand, your module isn't installed properly.

Install again. Even if you have inserted the module correctly and the clips are locked in place there is a chance the module may not be seated fully. Remove the memory module and try reinserting it. If a problem persists, remove all memory and try just the new memory by itself. If you have purchased more than one stick of memory make sure you try just one at a time, unless your machine requires them to be installed in pairs.

Update your BIOS. Some older machines just don't like to work with today's newer technology. If you have an older system, it may need a BIOS (Basic Input Output System) update. This is much easier than it sounds. All you need to know is the manufacturer of your computer or motherboard and typically you can download the free bios software from their Web site.

Below are links to BIOS updates for the most common manufacturers. You may need to contact your manufacturer if you are unable to locate a BIOS update for your system.

Check the cables. It is possible to accidentally bump one of the internal cables or wires inside your computer when installing new memory. A loose hard drive cable can actually prevent your computer from booting up entirely. All the cables should be firmly in their sockets.

Still having trouble? Check out our Installation Guides and Videos.

If you have tried all the troubleshooting steps and you are still having a problem getting your new memory working please review our Return Policies and submit a return request.